5.3 Terms of Service

Last Updated: July 11, 2026

These Terms of Service apply to all purchases made through the Hawthorne & Co. website. Hawthorne & Co. is located at Industriestraat 27, Numansdorp, Netherlands, and can be contacted at info@hawthorneandco.com.

1. Acceptance of These Terms

By placing an order through our website, you agree to these Terms of Service, as well as our Return & Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

If you do not agree with these terms, please do not use our website or place an order.

2. Product Information

We make reasonable efforts to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, colors and product appearance may vary slightly depending on your device, monitor, or screen settings.

While we make reasonable efforts to prevent errors, typographical, pricing, product description, or other inaccuracies may occasionally occur. We reserve the right to correct such errors and, where permitted by law, to cancel or adjust orders affected by an obvious error.

3. Orders and Payment

Orders are processed after full payment has been successfully received.

Available payment methods may vary depending on your location and may include payment services provided by third-party payment providers.

Customers are responsible for ensuring that the payment and billing information provided at checkout is accurate and complete.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving suspected fraud, unauthorized transactions, pricing errors, inventory issues, or other circumstances that may prevent us from fulfilling the order.

4. Order Processing and Shipping

Our estimated order processing and shipping times are as follows:

• Order processing: 1–3 business days.
• Estimated shipping time after processing: 1–7 business days, depending on the destination and shipping method.
• Some orders may be fulfilled and shipped directly from our international suppliers, including suppliers located in China.
• International shipments may be subject to customs procedures, duties, taxes, or other fees depending on the destination country.

Shipping and delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Delays caused by shipping carriers, customs processing, severe weather, holidays, high order volumes, or other circumstances outside our reasonable control may occur.

5. Returns, Refunds, and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy.

Please review that policy before making a purchase.

If you need to request a cancellation, please contact us as soon as possible at info@hawthorneandco.com.

Because orders may enter processing or fulfillment shortly after they are placed, we cannot guarantee that cancellation requests can be accommodated after processing has begun.

Nothing in these Terms of Service limits any rights or remedies that you may have under applicable consumer protection laws.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Hawthorne & Co. will not be responsible for losses resulting from circumstances outside our reasonable control, including delays or losses occurring after a package has been confirmed as delivered to the shipping address provided by the customer.

Customers are responsible for providing accurate and complete shipping information at checkout.

To the maximum extent permitted by applicable law, Hawthorne & Co.'s liability relating to a particular purchase will not exceed the amount actually paid for the product giving rise to the claim.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

7. Intellectual Property

All content displayed on the Hawthorne & Co. website, including but not limited to:

• Text
• Product descriptions
• Photographs
• Images
• Logos
• Graphics
• Website design
• Branding
• Other visual and written materials

is owned by or licensed to Hawthorne & Co. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or otherwise use our website content or branding without our prior written permission, except where permitted by law.

8. Customer Complaints

If you have a question, concern, or complaint regarding an order or our services, please contact us at:

info@hawthorneandco.com

We aim to respond to customer inquiries within 5 business days.

For complaints concerning product quality, damage, incorrect items, or sizing issues, please provide your order number, a description of the issue, and clear photographs where applicable.

We will review your complaint and work with you to determine an appropriate resolution.

9. Governing Law

These Terms of Service are governed by the laws of the Netherlands, except where mandatory consumer protection laws in your country or state provide otherwise.

Nothing in these Terms of Service is intended to deprive consumers of rights or protections that cannot legally be waived under applicable law.

Any dispute arising from these Terms of Service will be subject to the jurisdiction of the competent courts in the Netherlands, unless applicable mandatory law provides otherwise.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Hawthorne & Co.
Klaproosplein 25
Bergen op Zoom, Netherlands
Email: info@hawthorneandco.com