Shipping & Delivery Policy
5.4 Shipping & Delivery Policy
Last Updated: July 11, 2026
At Hawthorne & Co., we strive to process and deliver every order as quickly and efficiently as possible. Below you will find information about our shipping and delivery process.
1. Order Processing
Orders are generally processed within 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be longer during periods of high order volume, holidays, promotions, or other circumstances beyond our reasonable control.
2. Estimated Delivery Time
After your order has been processed, the estimated shipping time is generally 1–7 business days, depending on your delivery location and the shipping method used.
Delivery times are estimates and are not guaranteed.
Delays may occur due to:
- High shipping volumes
- Holidays
- Weather conditions
- Carrier delays
- Customs processing
- Other circumstances outside of our reasonable control
We appreciate your patience if your order takes longer than the estimated delivery window.
3. Shipping Method & Order Origin
To reduce excess inventory and unnecessary waste, some orders are shipped directly from our international fulfillment suppliers, including suppliers located in China.
As a result, certain international shipments may be subject to customs duties, taxes, or other import fees depending on the destination and applicable laws.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Our shipping carriers may include:
[Shipping Providers]
The carrier used for your order may vary depending on the destination, product, fulfillment location, and available shipping service.
4. Shipping Costs
Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
- Delivery destination
- Package weight and dimensions
- Shipping method
- Current carrier rates
If free shipping is offered on an order, the applicable free-shipping terms will be displayed at checkout or in the relevant promotion.
5. Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Customers are responsible for monitoring their tracking information and ensuring that they are available to receive the package when necessary.
Depending on the carrier and delivery location, a package may be delivered directly to the address provided at checkout or may be held at a designated pickup location.
If your package is redirected to a pickup location, customers are responsible for collecting the package within the carrier's specified timeframe.
If your order is taking longer than expected or you believe there is an issue with your shipment, please contact us first at:
We will do our best to assist you and investigate the status of your shipment.
6. Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover that your shipping address is incorrect, please contact us at info@hawthorneandco.com as soon as possible, preferably within 24 hours of placing your order.
We will make reasonable efforts to assist with address corrections before an order is shipped, but we cannot guarantee that changes can be made once fulfillment or shipping has begun.
Once tracking information confirms that a package has been delivered to the shipping address provided by the customer, the order will generally be considered delivered.
If you believe your package was marked as delivered but you did not receive it, please contact us at info@hawthorneandco.com. We may ask you to contact the shipping carrier or provide additional information so that we can investigate the matter.
7. Lost, Delayed, or Damaged Shipments
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at info@hawthorneandco.com with your order number and relevant details.
Where appropriate, we may work with the applicable shipping carrier to investigate the shipment.
For damaged packages, please provide clear photographs of the package and the damaged item when requested.
8. Contact Us
If you have any questions about shipping or delivery, please contact us:
Hawthorne & Co.
Klaproosplein 25
Bergen op Zoom, Netherlands
Email: info@hawthorneandco.com