Privacy Policy

Last Updated: July 11, 2026

This Privacy Policy applies to all services provided by Hawthorne & Co., available at info@hawthorneandco.com, with its business address at Industriestraat 27, Numansdorp, Netherlands.

At Hawthorne & Co., we respect your privacy and are committed to protecting your personal information. We handle the personal information you provide to us confidentially and in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), where applicable.

1. Information We Collect

We may collect personal information that you provide to us when you place an order, create an account, contact our customer service team, or otherwise interact with our website. This may include:

Full name
Shipping and billing address
Email address
Phone number
Payment information (processed securely by our payment providers and not stored directly on our servers)
IP address and device/browser information
Order and transaction history
Information about your interactions and activity on our website, including information collected through cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

Process, fulfill, and ship your orders.
Process payments and billing.
Provide customer service and support.
Send order confirmations, shipping updates, and tracking information.
Improve our website, services, products, and customer experience.
Detect, prevent, and investigate fraud, abuse, or other unauthorized activity.
Send marketing communications when you have provided the appropriate consent or where otherwise permitted by applicable law.

3. Legal Basis for Processing

Where applicable, we process your personal information based on one or more of the following legal grounds:

Performance of a contract: To process and fulfill your order.
Your consent: For certain marketing activities and other purposes where consent is required.
Legal obligations: When processing is necessary to comply with applicable laws, regulations, tax requirements, or other legal obligations.
Legitimate interests: For purposes such as fraud prevention, website security, improving our services, and protecting our business, where permitted by applicable law.

4. Sharing Your Information With Third Parties

We may share your personal information with third-party service providers when necessary to provide our services, including:

Payment processors: [Payment Providers]
Shipping and delivery providers: [Shipping Providers]
Our suppliers and fulfillment partners for the processing and shipment of your orders.
Analytics and marketing service providers, where applicable and in accordance with your privacy and cookie preferences.

We do not sell your personal information to third parties.

Where required by applicable law, we maintain appropriate agreements and safeguards with third-party service providers that process personal information on our behalf.

Because some of our products may be shipped directly from suppliers located outside the European Economic Area (EEA), your personal information may be transferred outside the EEA. Where required, we use appropriate safeguards for such international data transfers.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Certain business and financial records may be retained for longer periods where required by applicable tax, accounting, or other legal requirements.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Provide and improve website functionality.
Understand how visitors use our website.
Analyze website traffic and performance.
Support advertising and marketing activities.
Remember your preferences.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage or change your cookie preferences through our cookie banner or through your browser settings.

For more information, please see our Cookie Policy.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Payment information is processed through secure payment providers using industry-standard security measures. We do not directly store full payment card information on our servers.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to certain uses of your personal information.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format, where applicable.

To exercise your privacy rights or ask questions about how we handle your information, please contact us at:

info@hawthorneandco.com

If you are located in the European Union or European Economic Area, you may also have the right to lodge a complaint with your local data protection authority.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us at info@hawthorneandco.com so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Hawthorne & Co.
Klaproosplein 25
Bergen op Zoom, Netherlands
Email: info@hawthorneandco.com